PRIVACY POLICY - CHARLÈNE Learn about our privacy policy

Protecting your privacy is an absolute priority for us, which is why we guarantee the security of your data transmitted while using

We particularly respect the privacy of every person who visits our website. We give users of our service the opportunity to choose whether and to what extent they want to use our services and share information about themselves.

What personal data do we process?

When you want to make a purchase in our online shop you will be asked for your personal data (name and surname, address data, telephone and e-mail). This data is necessary for the conclusion of the sales contract in the shop CHARLÈNE. The data collected in this way are used to carry out the transaction correctly and to deliver the ordered goods to the address indicated.

(2) If you want to receive information about current promotions or news in our shop, we invite you to subscribe to a newsletter. You can unsubscribe at any time.

Basis of personal data processing

The main basis for processing your personal data is the sales contract you conclude with us by filling in the order form.

If you have given your consent, we will also process your personal data in order to send you information about our activities. We are constantly changing for the better: developing new products, launching new promotions and organising competitions and writing articles to share with you. Your consent for such communications is voluntary and if you do not give it, you will not suffer any consequences. We will continue to provide our services to you as best we can.

Your data is also processed by us to share with you products compatible with those purchased by you and for customer satisfaction surveys. In this regard, the basis for processing is our legitimate interest – we need to be able to contact our customers and do work that will make our product, as well as our customer service, even better and more relevant to you.

How do we use your data?

Your data is necessary for us to provide our service. Of course, we are not self-sufficient and to a limited extent we also pass on your data to our – exclusively trusted – partners, without whom we would not be able to provide the service, such as courier companies, payment processors, communication systems that allow us to contact you and, of course, authorities such as the courts or the police, who may request data on the basis of applicable law.

We take special care with your personal data, the protection of which is very important to us and we guard it from access by third parties. Our company never passes on its customers’ data to data brokers.

What are your rights in relation to your data?

Remember that you have the right to access the content of your data and to rectify, delete, limit processing, object, withdraw consent at any time without affecting the legality of the processing carried out on the basis of consent before its withdrawal. To do so, send a request to:

Data will be processed until there is a basis for their processing – that is, in the case of granting consent until its withdrawal, restriction or until the existence of a legitimate interest of the controller, which is the basis for data processing. In the case of the necessity of the data to perform the contract, that is for the time of its performance.


To make our service even better, we must collect not only personal data but also cookies. Cookies provide statistical data on user traffic and the use of individual pages on the website. You can disable cookies in your browser at any time, but this may prevent you from using the Website.

We do not use cookies to collect individualised information about you and this information is not collected or stored by us, it is only used for statistical and analytical data.

Advertisements on the Internet 

The Store advertises online using remarketing through Google Analytics. Third party providers, including Google, display the Store’s advertisements on the internet. The Store and third-party vendors, including Google, use their own cookies and third-party cookies to inform, optimise and display advertisements based on the history of visitors to the relevant sites

For our part, we guarantee that your data will not be disclosed to anyone. You should also be careful about sharing it with third parties.